Consumers of sex toys are also supported by the Code of Consumer Protection. Find out in which situations require your money back

Published: 06/03/2010 21:30 Update: 04/06/2010 21:32

Carolina Samorano
Special to The Courier Brasiliense

When your TV breaks down well in the climax of the novel, you can, despite the frustration, take it to an authorized service, right? If the warranty does not cover the defect, it is your right to complain in Consumer Service of the manufacturer. If you really feel injured, is likely to formalize a complaint with the Procon. But what if the reason for the bad mood is a little more ... intimate? Who would complain if he bought in a toy shop sexy nothing more than hype? Taking into account that some sex toys cost about £ 1000, does not seem a good deal to forget them in the bottom drawer.
The shops are a mother lode fri highly profitable, growing on average 15% per year and move somewhere around $ 1 billion in that period, inform the Brazilian Association of Market Erotic (Abeme). Nevertheless, it is a market that needs regulation and control mechanisms. To complicate matters, many of the products are imported and no representation in Brazil. "That's our job very difficult. As there are no rules or bodies responsible for monitoring, exchange policies, and compensation for the same customers are in charge of stores, "laments Evaldo Shiroma, president of Abeme.

Erotic Cosmetics - best-selling next-lingerie and vibrators are screened by the National Sanitary Surveillance Agency (ANVISA) before winning the shelves. None, however, receives a rating of "erotic". They are now assessed as ordinary cosmetics, or as health products. The evaluation of ANVISA only ensures that they are suitable for consumption - the promised effects on the packaging are not tested. At least, the seal of the agency away from major risks.

"Using an inappropriate product can lead to a mild allergic reaction, causing itching and redness and aggravate pre-existing diseases. Aside from the fact that interfere with sex, "says the gynecologist Maurice Carielo.
Before detailing the items on display, the businesswoman Ana Claudia Fraga, owner of 10 years fri shop around to care. "I see that the product is released by ANVISA, it is within the expiration date and always give preference to those beijáveis, the person can lead to mouth without problems." It also gives priority to national sales of accessories, whose instructions are in Portuguese. The concern is repeated in the newly opened Point of Wives, a virtual shop fri developed specifically for the female audience. "Besides the certificate of ANVISA, we work with established brands and sales leads," says Alexandre Silva, commercial director of the site.

The lack of regulation in the industry dislike to the suppliers. According to Aline Silva, head of commercial department Hot Flowers, one of the largest manufacturers of sex toys in the country, the legal loophole justifies the scarce information on the labels - products that do not fit the classification descriptions cosmetics can not receive "fantasy." "An appropriate legislation would allow us to provide further clarification to our consumer. Sometimes he complains that the product does not work, but can be only one error in the way of applying. To get an idea, has products that I need to describe as 'massage oil', and only, "he complains.

The cosmetics are all cited by Aline manipulated in a laboratory approved by ANVISA and record level 2, ie, clinically tested. Since the prostheses and dildos do not need the same health certification. "But we have the certificates of the raw material used, such as rubber or silicon, for example," he says. "If the product is defective or if the person has any reaction to it, which is quite rare, can deal directly with us. That's what we offer, "he says. Ana Claudia in the store, most of such article is imported. "But they come pre-tested by the manufacturer," he says. "If it is defective we do exchange, but since we came here saying it was too big and wanted to exchange a minor. There does not, right? "Ponders the businesswoman.

Like any other store, fri shops must comply with the Code of Consumer Protection. "A problem such as a product that is out of date, faulty or not clear, we understand how the conflict in the consumption process. It's the same for any commercial establishment, "said Oswaldo Morales, general director of Procon-DF. Claims of this type are rare there, but eventually yielding funny stories, like the episode a woman who was protesting the vibrator nearby. "She came saying that the device was the neighbor and that he had tested several batteries, but it did not work. It is unusual, but we answer like any other case, "says the director.

The Procon referred her to the store, which did exchange the product at the same time. "Even if there is a written term, any product has a legal guarantee of 90 days from the time it leaves the store. During this period, the establishment is required to replace or repair the defective product, "said Oswaldo. But make sure you have made a great choice before making a payment to your new purchase. "Why do not like the color, size, material or anything else, the shop is not obliged to make the switch," he warns.

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